Introduction

Welcome to the privacy notice for Hargreaves (UK) Services Limited trading as Loads of Stone (Loads of Stone).

Loads of Stone respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

1. Important information and who we are

Purpose of this privacy notice

This privacy notice provides information on how Loads of Stone collects and processes your personal data through your use of this website, including any data you may provide through this website, for example, if you make a purchase.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Controller

Hargreaves (UK) Services Limited is the controller and is responsible for your personal data (collectively referred to as “we”, “us” or “our” in this privacy notice).

Changes to the privacy notice and your duty to inform us of changes

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. The data we collect about you

We may collect and process personal information about you including:

• identity data including first name, last name, status and title, username or similar identifier, address;
• contact data including billing address, delivery address, email address and telephone numbers;
• financial data including bank account, payment card details and information in relation to credit risk assessments;
• transaction data including details about payments to and from you and other details of products and services you have purchased from us;
• technical data concerning your computer and visits to our website including your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website;
• profile data including your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses;
• usage data including information about how you use our website, products and services;
• marketing and communications data including your preferences in receiving marketing from us and our third parties and your communication preferences; and
• any information you choose to send us.

We also collect, use and share aggregated data such as statistical or demographic data for any purpose (Aggregated Data). Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

3. How is your personal data collected?

We use different methods to collect data from and about you including through:

• Direct interactions. You may give us your personal information by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal information that you provide when you:

• buy or express an interest in our products and/or services;

• create an account on our website;

• request marketing to be sent to you;

• enter a competition, promotion or survey;

• give us feedback or contact us.

• Automated technologies or interactions. As you interact with our website, we will automatically collect technical data about your equipment, browsing actions and patterns. We collect this information by using cookies, server logs and other similar technologies. We may also receive technical data about you if you visit other websites employing our cookies. Please see below for information on our cookie policy.
• Third parties or publicly available sources. We may receive personal data about you indirectly through one of our people, a client or a third party (including credit reference agencies and technical data from analytics providers such as Google).

4. How we use your personal data?

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where we have your consent.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Promotional offers from us

We may use your identity, contact, technical, usage and profile data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted to receive that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by following any unsubscribe link in an email sent to you or by contacting the Data Protection Officer using the details given below.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transactions.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see below.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to obtain an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us using the details below.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. Disclosures of your personal data

We will only disclose your personal data to another person or organisation in the following circumstances:

• We may share the information to provide a product or service you have requested. For example, we may engage third party service providers to fulfil orders, deliver products, send postal email, SMS and email, maintain and update our databases of customer details (including the removal or repetitive or incorrect information), analyse data to help us develop, provide and improve our products and services, provide marketing assistance, process card payments, process payments online, carry out surveys and installations, provide customer service and handle claims. Where such a person or organisation does work on our behalf, we will ensure that they are contractually required to take appropriate technical and organisational measures to protect your personal information against unauthorised or unlawful processing and against accidental loss or destruction of, or damage to, personal information and only use the information in order to provide a product or service on our behalf.
• Where you place an order through our website, you will need to make payment for the goods or services you have ordered. In order to process your payment, we use Stripe, a third party payment processor. Your payment will be processed by Stripe, who collect, use and process your information, including payment information, in accordance with their privacy policies. You can access Stripe’s privacy policy at https://stripe.com/gb/privacy/.
• We may carry out a credit check in relation to a product or service you have requested. In order to process your application, we will supply your personal information to credit reference agencies (CRAs) and they will give us information about you, such as about your financial history. We do this to assess creditworthiness and product suitability, check your identity, manage your account, trace and recover debts and prevent criminal activity. We will also continue to exchange information about you with CRAs on an ongoing basis, including about your settled accounts and any debts not fully repaid on time. CRAs will share your information with other organisations. The identities of the CRAs, and the ways in which they use and share personal information, are explained in more detail at http://www.experian.co.uk/crain/index.html/.
• We use Klaviyo to keep you informed about our products and services and we will therefore share information with Klayiyo if you have opted to receive marketing information from us.  Klaviyo is based in Massachusetts, United States and is part of the US-EU Privacy Shield.  Appropriate safeguards are in place in relation to such data transfers as described below at paragraph 6. Further information can be found at https://www.klaviyo.com/legal.
• We may be required to disclose information in order to comply with the law or regulatory requirements.
• Loads of Stone is a subsidiary of Hargreaves Services plc. We will therefore share personal information with other entities in the Hargreaves Services plc group of companies for the purpose of fulfilling our contract with you, as part of monitoring and providing information in relation to the use of our website, for systems maintenance support and hosting of data.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International transfers

The personal information that we collect from you may be transferred outside of the United Kingdom.  In these circumstances, we will take reasonable steps and implement appropriate measures to ensure that your personal information is adequately protected in accordance with the law.

These measures generally include either:

• Transferring personal information to countries that have been deemed to provide an adequate level of protection for personal information under applicable data protection law; or

• Transferring personal information where the recipient has agreed to an approved data transfer agreement in the form of the standard contractual clauses.

Occasionally, we may transfer your personal information in circumstances where there are no adequate safeguards where this is permitted by data protection law.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the United Kingdom.

7. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

9. CCTV/Surveillance

We have installed CCTV systems in some of our premises for the purposes of public and staff safety and crime prevention and detection.

Body-worn cameras incorporating audio recording are used by staff at some of the sites at which we operate for the purpose of protecting the safety and welfare of our staff.

Images captured by CCTV and body-worn cameras will be kept for no longer than is necessary.

You have the right to see CCTV and body worn camera images/audio recording of you in accordance with data protection laws and be provided with a copy of the images.

We will only disclose images and audio to other bodies who intend to use it for the purposes stated above. Images and audio will not be released to the media for entertainment purposes or placed on the internet for public viewing.

We operate CCTV in accordance with the code of practice issued by the Information Commissioner.

10. Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data.

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

11. Cookies

What are Cookies?

Cookies are small data files stored on your computer when you visit certain websites. A cookie itself does not contain or collect personally identifiable information. On this website, Loads of Stone makes use of cookies to personalise your experience and help us identify and resolve errors. Cookies set across Loads of Stone sites, set by the company or its third party partners, can be in the form of session or persistent cookies and may use different technologies, such as JavaScript or Flash.

Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

How to manage cookies

We use CookiePro by OneTrust to scan our site for cookies and to give you the ability to manage your cookie preferences.  You can also “opt out” of the cookies set by this website by using your browser settings. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences. Please note, you may limit site operation or functions if you limit the cookies. For more information about cookies, visit: www.allaboutcookies.org or www.aboutcookies.org.

Our use of cookies

To make full use of our website, enjoy the personalised features and ensure the website works to its full potential; your computer, tablet or mobile phone will need to accept cookies.

We use cookies to:

• remember you when you visit this website to keep track of your browsing patterns and to build up a profile of how you and other users use the website;

• make our website operate as efficiently as possible; and

• administer services and/or information to you.

The main cookies we use include those detailed below:

• We may use both “session” cookies and “persistent” cookies on the website.
• We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information.
  Further information can be found at: https://marketingplatform.google.com/about/analytics/terms/gb/

Google’s privacy policy is available at: http://www.google.com/policies/privacy/.

Specific third party cookies include:

We also utilise tracking pixels to collect data regarding your use of our website and behaviour in relation to emails. This information is gathered for reports to monitor the website and email use.

Third Party Cookies

Our website may contain links to other websites. Some of these third parties generate their own cookies. We do not control these third-party websites and are not responsible for their privacy statements.

12. Changes to this Notice

We may change this notice at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we have made, as they are binding on you. If we make substantial changes in the way we use your personal information, we will notify you by posting a prominent notice on our website.

13. Contact Details

If you have any questions about how we treat your personal data and protect your privacy, please write to Data Protection Officer, Hargreaves (UK) Services Limited trading as Loads of Stone, West Terrace, Esh Winning, Durham, DH7 9PT, by email dataprotection@hsgplc.co.uk or telephone +44 (0)191 373 4485.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (https://ico.org.uk/).

Last updated: June 2023

HOW DO I DISABLE COOKIES IN MY BROWSER?

For more information on how to manage cookies on popular browsers, please see below:

PC Instructions	MAC Instructions
	Mozilla Firefox At the top right of the Firefox window, click on the 'Application Menu' icon and then click 'Settings' Select 'Privacy & Security' from the menu Under 'Enhanced Tracking Protection', select the 'Custom' option Select the 'Cookies' checkbox and from the dropdown menu select 'All cookies (will cause sites to break)'	Mozilla Firefox At the top right of the Firefox window, click on the 'Application Menu' icon and then click 'Settings' Select 'Privacy & Security' from the menu Under 'Enhanced Tracking Protection', select the 'Custom' option Select the 'Cookies' checkbox and from the dropdown menu select 'All cookies (will cause sites to break)'
	Google Chrome Click on the three-dot 'Customise and control Google Chrome' icon at the top right of the browser window Click 'Settings' and then select 'Privacy and security' from the menu Under 'Privacy and security', select 'Cookies and other site data' Under 'General settings', select the option for 'Block all cookies (not recommended)'	Google Chrome Click on the three-dot 'Customise and control Google Chrome' icon at the top right of the browser window Click 'Settings' and then select 'Privacy and security' from the menu Under 'Privacy and security', select 'Cookies and other site data' Under 'General settings', select the option for 'Block all cookies (not recommended)'
	Internet Explorer Click on the gear icon ('Tools') at the top right of the browser window Select 'Internet Options' from the menu and select the 'Privacy' tab Click the 'Advanced' button Under 'First-party Cookies' and 'Third-party Cookies' select 'Block' Click 'OK'	Internet Explorer Click on 'Explorer' at the top of your browser window and select 'Preferences' option Scroll down until you see 'Cookies' under 'Receiving Files' Select the 'Never Accept' option
	Microsoft Edge Click on the three-dot 'More' icon in the top right then select 'Settings' from the menu Click 'Cookies and Site Permissions' on the menu Click on 'Manage and delete cookies and site data' in the 'Cookies and data stored' screen Now switch off the option for 'Allow sites to save and read cookie data (recommended)'	Microsoft Edge Click on the three-dot 'More' icon in the top right then select 'Settings' from the menu Click 'Cookies and Site Permissions' on the menu Click on 'Manage and delete cookies and site data' in the 'Cookies and data stored' screen Now switch off the option for 'Allow sites to save and read cookie data (recommended)'
	Safari Click on 'Safari' at the top of your browser window and select the 'Preferences' option Click on the 'Privacy' tab Check the option for 'Prevent cross-site tracking' Now check the option for 'Block all cookies'	Safari Click on 'Safari' at the top of your browser window and select the 'Preferences' option Click on the 'Privacy' tab Check the option for 'Prevent cross-site tracking' Now check the option for 'Block all cookies'
	Opera Click on the three lines 'Easy Setup' icon at the top right of the browser window Scroll to the bottom of the menu and select 'Go to full browser settings' Click 'Advanced' from the menu and select 'Privacy & security' Under 'Privacy and security' and click 'Cookies and other site data' Select 'Block all cookies (not recommended)'	Opera Click on the three lines 'Easy Setup' icon at the top right of the browser window Scroll to the bottom of the menu and select 'Go to full browser settings' Click 'Advanced' from the menu and select 'Privacy & security' Under 'Privacy and security' and click 'Cookies and other site data' Select 'Block all cookies (not recommended)'