Price Match Promise - Terms and Conditions

Welcome to Loadsofstone's Price Match Promise, where we strive to offer unbeatable value for all decorative aggregates. Our commitment is to ensure that you get the best price available online - delivered to your door.

Eligibility Criteria

1. Product Specifications: The product eligible for a price match must be identical and like for like regarding size, color, and any other relevant specifications. It must be available on a legitimate UK based ecommerce website.
   
   
2. Inclusive of Delivery Costs: The price comparison must include the cost of the product and the shipping fee to your specified postcode, ensuring a comprehensive price match.
   
   
3. Submission of Evidence: To initiate a price match request, email us with the competitor's product page link and your delivery postcode. Alternatively, you can call our customer service with the same information.
   
   email: info@loadsofstone.com
   tel: 01325 526151
   
   
4. Working Hours Verification: Our team will conduct a live verification of the competitor's offer during our normal working hours. Please allow reasonable time for the verification process, the majority of time this is completed instantly.
   
   
5. Order Processing: Upon successful price match verification, we can immediately process your order over the phone.

Exclusions and Limitations

1. Sample Orders and Promotions: Price matching is not applicable to sample orders, nor to products that are part of a temporary promotional offer on a competitor's site.
   
   
2. Auction and Private Sales: We do not price match with products sold through auctions or by private individuals.
   
   
3. Service and Warranty Differences: If the competitor offers additional services, warranties, or benefits, that we do not, the price match promise will not be applicable.
   
   
4. Geographical Restrictions: The price match is valid only within certain geographical boundaries where Loadsofstone operates and can deliver. This usually includes UK Mainland only, give us a call if you require other areas.
   
   
5. Local Supplier Restrictions: We are unable to price match against a competitor that is local to your postcode, and may be offering free local delivery within your area.
   
   
6. Unlimited Use: With most price match promises each customer is entitled to one price match per item, but not this one. We will match multiple products and multiple orders like for like.

Additional Terms

1. Right to Modify or Withdraw: Loadsofstone reserves the unilateral right to modify or withdraw this Price Match Promise without prior notice, ensuring the company's operational flexibility.
   
   
2. Decision Authority: The final decision on price matching requests rests entirely with Loadsofstone and will be based on our assessment of the competitor's offer.
   
   
3. Quantitative Limits: We reserve the right to limit the quantity of items eligible for price matching for each customer.
   
   
4. Timeframe for Price Match: The Price Match Promise is only available on new orders, this means all historic orders and inflight orders are exempt from this offer.

Conclusion

Our Price Match Promise reflects our dedication to customer satisfaction and market competitiveness. At Loadsofstone we are eager to assist you in getting the best price with no compromising on quality and service.